| 000 | 00499nam a2200181 a 4500 | ||
|---|---|---|---|
| 001 | 1761371387302 | ||
| 003 | ACL | ||
| 005 | 20251025113002.0 | ||
| 008 | 251025s2008##################000#0#eng## | ||
| 020 | _a9780385522724 | ||
| 082 | 0 | 4 |
_a658.812 _bBLA |
| 100 | 1 |
_aBlackshaw, Pete, _eauthor. |
|
| 245 | 1 | 0 | _aSatisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : |
| 260 |
_bCrown Business, _c2008. |
||
| 650 | 0 | _aConsumer satisfaction. | |
| 942 | _cENGLISH | ||
| 040 |
_aACL _beng _cACL |
||
| 999 |
_c593596 _d593596 |
||