000 01282nam a2200193Ia 4500
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020 _a9789388423519
_qpbk.
041 _aeng
082 _a658.45
_bYAT
100 _aYates, Ally
245 0 _aMaster Communication @ Work : How to use behaviour analysis for business success
_c/ Ally Yates
250 _a1st ed.
260 _bJaico Publishing House
_c2019
_aMumbai
300 _a178 p.
_b: ill.
_c; 24 cm.
520 _aHow to use behaviour analysis for business success do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of behaviour analysis (The study of what we say and how we say it), ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style, the concepts are clearly explained and supported by illuminating examples. This book provides clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.
650 _aBusiness communication
942 _cENGLISH
999 _c569410
_d569410