000			01198nam a2200205Ia 4500
005			20250523110040.0
008			241212s9999 xx 000 0 und d
020			_a9780749466947 _qpbk
041			_aeng
082			_a650.13 _bLIL
100			_aLilley, Roy
245		0	_aDealing with difficult people _b: creating success _c/ Roy Lilley
250			_a2nd ed.
260			_bKogan Page India Private Limited _cc2013 _aNew Delhi
300			_axiv, 146 p. _c; 20 cm. _b: ill.
504			_aBiblio
520			_aMoaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
650			_aManagement
942			_cENGLISH
999			_c566854 _d566854