000			01550nam a2200193Ia 4500
008			240825s9999 xx 000 0 und d
020			_a9781786468963 _qpbk
041			_aeng
082			_a005.75 _bGOO
100			_aGoodey, Paul
245		0	_aSalesforce Crm - The Definitive Admin Handbook :Learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques _c/ Goodey, Paul
250			_a4th edition
260			_bPackt _c2016 _aUK.
300			_axix, 614pages,: _c23 cm.
504			_aindex
520			_aSalesforce CRM's Winter '17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals.
650			_aComputer Science, Internet & Social Media .
942			_cREF
999			_c551191 _d551191