000			01255nam a2200205Ia 4500
005			20250620125612.0
008			240825s9999 xx 000 0 und d
020			_a9789352138746 _qpbk
041			_aEng
082			_a658.4013 _bCLA
100			_aClatworthy, Simon David
245		0	_aThe Experience-Centric Organization : How to Win Through Customer Experience _c/ Simon David Clatworthy
250			_a1st ed.
260			_c2022 _aMumbai _bShroff Publishers & Distributors Pvt. Ltd.
300			_axv, 249 p. _b: ill. _c; 24 cm.
504			_aindex
520			_aIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.
650			_aChange Management
942			_cENGLISH
999			_c540667 _d540667