000 00321nam a2200133Ia 4500
008 240825s9999 xx 000 0 und d
020 _a9780749460884
082 _a658.5
_bBRO
100 _aBrock, David
245 0 _aAftersales Management
_c/ David Brock
260 _c2010
650 _aManagement
942 _cENGLISH
999 _c540535
_d540535