000			01524nam a2200193Ia 4500
008			240825s9999 xx 000 0 und d
020			_a9780749465520 _qpbk
041			_aeng
082			_a658.4 _bARM
100			_aArmstrong, Michael
245		0	_aArmstrong’S Handbook Of Management And Leadership : Developing effective people skills for better leadership and management _c/ Michael Armstrong
250			_a3rd ed.
260			_c2012 _aLondon _bKogan Page
300			_ax, 369 p. : ill. _c23 cm.
504			_aindex
520			_aArmstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. As well as presenting the key skills required for effective management it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the Leading, Managing and Developing People and Developing Skills for Business Leadership modules which are part of the Chartered Institute of Personnel and Development's Leadership and Management Standards. and this new edition has been completely rewritten to bring it in line with these new modules. The book is accompanied by additional online material for use by instructors as well as an exhaustive set of questions and answers to help students test their learnin
650			_aManagement
942			_cENGLISH
999			_c540295 _d540295