000 00426nam a2200133Ia 4500
008 240821s9999 xx 000 0 und d
020 _a9780367376253
_qpbk
082 _a658.812
_bBUT
100 _aButtle, Francis & Stan Maklan
245 0 _aCustomer Relationship Management: Concepts and Technologies 4Th Edn (Pb)
_c/ Buttle, Francis & Stan Maklan
260 _bRoutledge
_c2016
650 _aEngineering
942 _cENGLISH
999 _c524904
_d524904