000			02129nam a2200205Ia 4500
008			240821s9999 xx 000 0 und d
020			_a9781484253182 _qpbk
041			_aeng
082			_a658.4013 _bKLU
100			_aKlubeck, Martin
245		0	_aMetrics : how to improve key business results _c/ Martin Klubeck
250			_a1st ed.
260			_bApress _cc2011 _aNew York
300			_axix, 351 p. _b: ill. _c; 24 cm.
500			_aReprint 2024
504			_aindex
520			_aMetrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn{u2019}t it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization? Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the ?why? of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs. Metrics will help you to measure the right things, the right way{u2014}the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book: Provides a step-by-step guide for building an organizational effectiveness report card Takes you from identifying key services and products and using metrics, to determining business strategy Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT
650			_aBusiness and Management
942			_cENGLISH
999			_c523030 _d523030