| 000 | 00586nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 210417s9999 xx 000 0 und d | ||
| 020 | _a9781785691010 | ||
| 020 | _b1785691015 | ||
| 082 | _a658.812 WAN | ||
| 082 | _b22.658.812 WAN | ||
| 245 | 0 | _aCustomer relationship management and customer service | |
| 245 | 0 | _cCustomer relationship management and customer service | |
| 250 | _b"ix, 275 p. : ill. ; 23 cm., hbk." | ||
| 260 | _aUnited Kingdom | ||
| 260 | _bKoros Press Limited | ||
| 260 | _c2016 | ||
| 700 | _a"Wang, Shiow-Luan " | ||
| 700 | _bShiow-Luan Wang.... [et al.] | ||
| 999 |
_c487786 _d487786 |
||