000 00732nam a2200217Ia 4500
008 191130s2002##################000#0#eng##
020 _a9780521103268
040 _aACL
_cACL
082 _a658.4013 MEY
100 _aMeyer, Marshall W
245 _aRethinking performance measurement : beyond the balanced scorecard
_cMarshall W. Meyer
260 _aCambridge
_bCambridge University Press
_c2002
300 _axiv, 202 p. : ill. ; 24 cm
500 _aIncludes bibliographical references and index
650 _aOrganizational effectiveness - Measurement
650 _aPerformance - Measurement
650 _aTotal quality management
990 _a4dad9bc1ac10000c241195a7b9eeb832
991 _a166663
999 _c390442
_d390442