000 00772nam a2200229Ia 4500
008 191130s2002##################000#0#eng##
020 _a9780521812436
022 _a2002031068
040 _aACL
_cACL
082 _a658.4013 MEY
100 _aMeyer, Marshall W
245 _aRethinking performance measurement : beyond the balanced scorecard
_cMarshall W. Meyer
260 _aCambridge
_bCambridge University Press
_c2002
300 _axiv, 202 p. : ill. ; 24 cm
500 _aIncludes bibliographical references (p. 187-197) and index
650 _aOrganizational effectiveness - Measurement
650 _aPerformance - Measurement
650 _aTotal quality management
990 _a29da6c02ac10000c1aa174ab05310d6e
991 _a147582
999 _c390441
_d390441