| 000 | 00786nam a2200241Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9780135005101 | ||
| 022 | _a2008001026 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.4013 SUM | ||
| 100 | _aSummers, Donna C.S | ||
| 245 |
_aQuality management : creating and sustaining organizational effectiveness _cDonna C.S.Summers |
||
| 250 | _a2nd ed | ||
| 260 |
_aUpper Saddle River, N.J _bPearson/Prentice Hall _cc2009 |
||
| 300 | _axiv, 574 p.: ill.; 24 cm | ||
| 500 | _aIncludes bibliographical references (p.555-564) and index | ||
| 650 | _aOrganizational effectiveness | ||
| 650 | _aQuality control | ||
| 650 | _aTotal quality management | ||
| 990 | _a583ece05ac10000c7e38689f021a8174 | ||
| 991 | _a173095 | ||
| 999 |
_c388955 _d388955 |
||