| 000 | 00672nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2007##################000#0#eng## | ||
| 020 | _a9780814474549 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 EVE | ||
| 100 | _aEvenson, Renée | ||
| 245 |
_aAward-winning customer service : 101 ways to guarantee great performance _cRenée Evenson |
||
| 260 |
_aNew York _bAMACOM _cc2007 |
||
| 300 | _axvii, 232 p. ; 23 cm | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 650 | _aEmployees - Training of | ||
| 990 | _a7ec4e83fac10000c0f9452593ce707ce | ||
| 991 | _a99251 | ||
| 999 |
_c376416 _d376416 |
||