| 000 | 00641nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2002##################000#0#eng## | ||
| 020 | _a9780201730623 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 DYC | ||
| 100 | _aDyché, Jill | ||
| 245 |
_aThe CRM handbook : a business guide to customer relationship management _cJill Dyché |
||
| 260 |
_aBoston, MA _bAddison Wesley _c2002 |
||
| 300 | _axxiv, 307 p. : ill. ; 24 cm | ||
| 500 | _aIncludes bibliographical references (p. 281-286) and index | ||
| 650 | _aCustomer relations - Management | ||
| 990 | _ac6a0750fac10000c54b9fee854e4ad07 | ||
| 991 | _a115389 | ||
| 999 |
_c292811 _d292811 |
||