| 000 | 00525nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2005##################000#0#eng## | ||
| 020 | _a9788176495929 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 MAR | ||
| 100 | _aMartin, william B | ||
| 245 |
_aManaging quality customer service _cWilliam B.Martin |
||
| 260 |
_aNew Delhi _bViva Books Private Limited _c2005 |
||
| 300 | _avii,94p.:ill.;22cm | ||
| 650 | _aCustomer Service-Management | ||
| 990 | _ad2a7ca2cac10000c54b9fee8fffafe6e | ||
| 991 | _a117723 | ||
| 999 |
_c2860 _d2860 |
||