| 000 | 00970nam a2200277Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2005##################000#0#eng## | ||
| 020 | _a9781412913409 | ||
| 022 | _a2004022974 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a371.5 KOS | ||
| 100 | _aKosmoski, Georgia J | ||
| 245 |
_aManaging difficult, frustrating, and hostile conversations : strategies for savvy administrators _cGeorgia J. Kosmoski, Dennis R. Pollack |
||
| 250 | _a2nd ed | ||
| 260 |
_aThousand Oaks, CA _bCorwin Press _c2005 |
||
| 300 | _axiii, 152 p. ; 24 cm | ||
| 500 | _aIncludes bibliographical references (p. 139-145) and index | ||
| 650 | _aAggressiveness - United States | ||
| 650 | _aBehavior modification - United States | ||
| 650 | _aConflict management - United States | ||
| 650 | _aMediation - United States | ||
| 650 | _aSchool administrators - United States | ||
| 700 | _aPollack, Dennis R | ||
| 990 | _a9bce5a84ac10000c1b6d17cdf1fb9725 | ||
| 991 | _a336747 | ||
| 999 |
_c2554 _d2554 |
||