| 000 | 00738nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9781598694680 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 BEL | ||
| 100 | _aBell, Chip R | ||
| 245 |
_aCustomer loyalty guaranteed : create, lead, and sustain remarkable customer service _cChip R. Bell and John R. Patterson |
||
| 260 |
_aNew Delhi _bViva _c2009 |
||
| 300 | _axxi, 233 p. ; 18x13 cm. | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer loyalty | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 700 | _aPatterson, John R | ||
| 990 | _a421de346ac100b464cf41d4c87f0e341 | ||
| 991 | _a451267 | ||
| 999 |
_c254236 _d254236 |
||