000 00621nam a2200205Ia 4500
008 191130s1999##################000#0#eng##
020 _a9781557531964
040 _aACL
_cACL
082 _a658.4012 BOT
100 _aBotten, Neil
245 _aCompetitive strategies for service organisations
_cNeil Botten and John Mcmanus
260 _aWest Lafayette, Ind
_bIchor Business Books
_c1999
300 _axxi ,327 p.:ill. 24cm.
650 _aService Organizations
650 _aStrategic management
700 _aMcmanus, John
990 _a583c6713ac10000c241195a7c488d33d
991 _a173061
999 _c252427
_d252427