| 000 | 00531nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2006##################000#0#eng## | ||
| 020 | _a9788176496124 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 FRI | ||
| 100 | _aFriedman, Nancy | ||
| 245 |
_aCustomer service nightmares _cNancy Friedman |
||
| 260 |
_aNew Delhi _bViva Books Private Limited _c2006 Reprinted |
||
| 300 | _axi,149p.;23cm | ||
| 650 | _aCustomer relations | ||
| 990 | _a284171ceac100b462eab390c8a8edc3f | ||
| 991 | _a450456 | ||
| 999 |
_c249922 _d249922 |
||