000			00702nam a2200229Ia 4500
008			191130s2010##################000#0#eng##
020			_a9780749460891
022			_a2009020556
040			_aACL _cACL
082			_a658.4 CHE
100			_aCheverton, Peter
245			_aBuilding to last : the challenge for business leaders _cPeter Cheverton
260			_aLondon ; Sterling, VA _bKogan Page _c2010
300			_axiii, 225 p. : ill. ; 25 cm.
500			_aIncludes bibliographical references and index
650			_aCustomer services
650			_aLeadership
650			_aMarketing
990			_a820267fdac10000c7a736c522e370b37
991			_a196193
999			_c249156 _d249156