| 000 | 00560nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9780071263504 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 FUT | ||
| 100 | _aFutrell, Charles M | ||
| 245 |
_aABC's of relationship selling through service _cCharles M. Futrell |
||
| 250 | _a10th ed | ||
| 260 |
_aNew York _bMcGraw-Hill _c2009 |
||
| 300 | _axxxii,524 p. :ill.;27 cm | ||
| 650 | _aCustomer Relations-Management | ||
| 990 | _ad1efdb53ac10000c54b9fee887298fbf | ||
| 991 | _a117394 | ||
| 999 |
_c242466 _d242466 |
||