| 000 | 00638nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2006##################000#0#eng## | ||
| 020 | _a9780471743156 | ||
| 022 | _a2005006850 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.8343 KEI | ||
| 100 | _aKeiningham, Timothy L | ||
| 245 |
_aLoyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work _cTimothy L. Keiningham [et al.] |
||
| 260 |
_aHoboken, NJ _bJohn Wiley & Sons _cc2006 |
||
| 300 | _axvii, 254 p. : ill. ; 24 cm | ||
| 650 | _aCustomer loyalty | ||
| 990 | _a899c81a2ac10000c1e147bda3e3cdf71 | ||
| 991 | _a101187 | ||
| 999 |
_c236131 _d236131 |
||