000			00730nam a2200229Ia 4500
008			191130s1997##################000#0#eng##
020			_a9780834209220
040			_aACL _cACL
082			_a616.696
100			_aNelson, Anne-Marie
245			_aImproving patient satisfaction now - how to earn patient and payer loyalty _cAnne-Marie Nelson...[et al]
250			_a1st ed
260			_aGaithersburg, MD _bAspen Publishers _c1997
300			_axiv,341p. : ill. ; 24cm
500			_aIncludes index
650			_aPatient satisfaction
650			_aPhysician and patient
650			_aPrimary care (Medicine) -- Psychological aspects
990			_a61af374fac10000c5a8ea9d20431cc00
991			_a177995
999			_c212389 _d212389