| 000 | 00859nam a2200241Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2010##################000#0#eng## | ||
| 020 | _a9780814415382 | ||
| 022 | _a2009031674 | ||
| 040 |
_aACL _cACL |
||
| 082 | _aHF5415.5 .I543 2010 658.8/12 | ||
| 100 | _aInghilleri, Leonardo | ||
| 245 |
_aExceptional service, exceptional profit : the secrets of building a five-star customer service organization _cLeonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze |
||
| 260 |
_aNew York _bAmerican Management Association _cc2010 |
||
| 300 | _axvi, 170 p. ; 24 cm | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer loyalty | ||
| 650 | _aCustomer services | ||
| 700 | _aSolomon, Micah | ||
| 990 | _a88c18229ac10000c59c3a97b891413ee | ||
| 991 | _a100768 | ||
| 999 |
_c179392 _d179392 |
||