| 000 | 00694nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2001##################000#0#eng## | ||
| 020 | _a9781580624589 | ||
| 022 | _a2005299531 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 FOR | ||
| 100 | _aFord, Lisa | ||
| 245 |
_aExceptional customer service : going beyond your good service to exceed the customer's expectation _cLisa Ford, David McNair, Bill Perry |
||
| 260 |
_aAvon, MA _bAdams _c2001 |
||
| 300 | _axii, 203 : ill. ; 23 cm | ||
| 500 | _aIncludes index | ||
| 650 | _aCustomer services | ||
| 700 | _aMcNair, David | ||
| 700 | _aPerry, Bill | ||
| 990 | _a7460e286ac10000c1bf0b0033648b9f7 | ||
| 991 | _a97086 | ||
| 999 |
_c179387 _d179387 |
||