| 000 | 00706nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9781605500386 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 FOR | ||
| 100 | _aFord, Lisa | ||
| 245 |
_aExceptional customer service : exceed customer expectations to build loyalty & boost profits _cLisa Ford, David McNair, and William Perry |
||
| 250 | _a2nd ed | ||
| 260 |
_aAvon, MA _bAdams Business _cc2009 |
||
| 300 | _axi, 208 p. : ill. ; 22 cm | ||
| 500 | _aIncludes index | ||
| 650 | _aCustomer services | ||
| 700 | _aMcNair, David | ||
| 700 | _aPerry, William | ||
| 990 | _a38618157ac10000c0226af64460b08af | ||
| 991 | _a23891 | ||
| 999 |
_c179386 _d179386 |
||