| 000 | 00692nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9788132100799 | ||
| 022 | _a2009023206 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a331.761381 NOR | ||
| 100 | _aNoronha, Ernesto | ||
| 245 |
_aEmployee identity in Indian call centres : the notion of professionalism _cErnesto Noronha, Premilla D'Cruz |
||
| 260 |
_aNew Delhi _bResponse ; SAGE _c2009 |
||
| 300 | _axiii, 184 p. ; 22 cm | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCall centers - India | ||
| 700 | _aD'Cruz, Premilla | ||
| 990 | _af054e2d6ac10000c6be04c8f4e6c3544 | ||
| 991 | _a127396 | ||
| 999 |
_c160149 _d160149 |
||