000 00740nam a2200229Ia 4500
008 191130s2003##################000#0#eng##
020 _a9798179926573
022 _a2002152003
040 _aACL
_cACL
082 _a658.562 LAR
100 _aLarson, Alan
245 _aDemystifying six sigma : a company-wide approach to continuous improvement
_cAlan Larson
260 _aNew York
_bAMACOM
_cc2003
300 _axiii, 191 p. : ill. ; 23 cm
500 _aIncludes bibliographical references and index
650 _aCustomer services - Quality control
650 _aSix sigma (Quality control standard)
650 _aTotal quality management
990 _a8ffdd53cac10000c3290cc1f5037525a
991 _a102836
999 _c147051
_d147051