| 000 | 00509nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2000##################000#0#eng## | ||
| 020 | _a9780333936665 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 BEL | ||
| 100 | _aBelding, Shaun | ||
| 245 |
_aDealing with the customer from hell: a survival guide _cShaun Belding |
||
| 260 |
_aNew Delhi _bMacmillan _c2000 |
||
| 300 | _a181p.;21cm | ||
| 650 | _aCustomer relations | ||
| 990 | _a9424625fac10000c4187a17d44eaefbf | ||
| 991 | _a103429 | ||
| 999 |
_c145563 _d145563 |
||