000			00793nam a2200241Ia 4500
008			191130s2009##################000#0#eng##
020			_a9780071608312
022			_a2009278459
040			_aACL _cACL
082			_a658.5 AHO
100			_aAhoy, Christopher K
245			_aCustomer-driven operations : aligning quality tools and business processes for customer excellence _cChristopher K. Ahoy
260			_aNew York _bMcGraw-Hill _c2009
300			_axiv, 272 p. : ill. ; 24 cm
500			_aIncludes bibliographical references (p. 257-261) and index
650			_aBusiness logistics
650			_aCustomer relations
650			_aIndustrial management
650			_aProduction management
990			_a9ba20e43ac10000c19907d2c47e627c1
991			_a210831
999			_c143615 _d143615