| 000 | 00610nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2006##################000#0#eng## | ||
| 020 | _a9780750663632 | ||
| 022 | _a2006923603 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 KAM | ||
| 100 | _aKamin, Maxine | ||
| 245 |
_aCustomer service training _cMaxine Kamin |
||
| 260 |
_aAmsterdam _bElsevier _c2006 |
||
| 300 | _axv, 204 p. : ill. ; 28 cm | ||
| 500 | _aIncludes bibliographical references | ||
| 650 | _aCustomer services | ||
| 650 | _aEmployees--Training of | ||
| 990 | _aa517c596ac10000c2def513a718180f4 | ||
| 991 | _a216916 | ||
| 999 |
_c143611 _d143611 |
||