| 000 | 00695nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s1994##################000#0#eng## | ||
| 020 | _a9780786302246 | ||
| 022 | _a94000340 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 BEC | ||
| 100 | _aBecker, Dennis | ||
| 245 |
_aCustomer service and the telephone _cDennis Becker, Paula Borkum Becker |
||
| 260 |
_aBurr Ridge, Ill _bIrwin Professional Pub./Mirror Press _cc1994 |
||
| 300 | _axvii, 94 p. : ill. ; 23 cm | ||
| 650 | _aCustomer services | ||
| 650 | _aTelephone etiquette | ||
| 650 | _aTelephone in business | ||
| 700 | _aBecker, Paula Borkum | ||
| 990 | _a7eda06e9ac10000c6cfef0697a6aeffe | ||
| 991 | _a99313 | ||
| 999 |
_c143607 _d143607 |
||