| 000 | 00505nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2006##################000#0#eng## | ||
| 020 | _a9781423951629 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.8120285 ILT | ||
| 245 |
_aCustomer service : listening, responding and resolving _cILT Series |
||
| 260 |
_aBoston _bThomson Course Technology _c2006 |
||
| 300 | _axii,G-2 p. : ill. ; 28 cm | ||
| 650 | _aCustomer service | ||
| 990 | _a7511ecf5ac10000c4187a17d99d7dafb | ||
| 991 | _a97302 | ||
| 999 |
_c143603 _d143603 |
||