| 000 | 00637nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2004##################000#0#eng## | ||
| 020 | _a9788176496575 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.406 LAN | ||
| 100 | _aLangevin, Roger G | ||
| 245 |
_aCustomer focus : a strategy for success _cRoger G. Langevin |
||
| 260 |
_aNew Delhi _bViva Books Private Limited _c2004 |
||
| 300 | _ax, 99 p. : ill. ; 22 cm | ||
| 500 | _aIncludes bibliographical references | ||
| 650 | _aCustomer services - Management | ||
| 650 | _aTotal quality management | ||
| 990 | _aeffe8805ac10000c774f2b81ade5f6a6 | ||
| 991 | _a126996 | ||
| 999 |
_c143572 _d143572 |
||