000			00879nam a2200253Ia 4500
008			191130s2005##################000#0#eng##
020			_a9780071446525
022			_a2005276538
040			_aACL _cACL
082			_a303.69 PAT
100			_aPatterson, Kerry
245			_aCrucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior _cKerry Patterson ... [et al.]
260			_aNew York _bMcGraw-Hill _cc2005
300			_axviii, 284 p. : ill. ; 23 cm
500			_aIncludes bibliographical references (p. 271-272) and index
650			_aCommunication in management
650			_aCommunication in organizations
650			_aInterpersonal communication
650			_aInterpersonal confrontation
650			_aInterpersonal Relations
990			_a7fdcaa2dac10000c0a59dcad7e5db20b
991			_a193116
999			_c142417 _d142417