| 000 | 00540nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2002##################000#0#eng## | ||
| 020 | _a9781557532312 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 DUC | ||
| 100 | _aDuchessi, Peter | ||
| 245 |
_aCrafting customer value : the art and science _cPeter Duchessi |
||
| 260 |
_aWest Lafayette, Ind _bPurdue University Press _c2002 |
||
| 300 | _axi,193 p. : ill. ; 24cm | ||
| 650 | _aCustomer relations | ||
| 990 | _a849ce451ac10000c4187a17da8c729d8 | ||
| 991 | _a100099 | ||
| 999 |
_c140731 _d140731 |
||