000 00846nam a2200253Ia 4500
008 191130s2010##################000#0#eng##
020 _a9780321635891
022 _a2009031362
040 _aACL
_cACL
082 _a005.1 FOR
100 _aForrester, Eileen C
245 _aCMMI for services : guidelines for superior service
_cEileen C. Forrester, Brandon L. Buteau, Sandy Shrum
260 _aBoston
_bAddison-Wesley
_cc2010
300 _axxi, 691 p. : ill. ; 25 cm
500 _aIncludes bibliographical references and index
650 _aApplication service providers - Quality control
650 _aCapability maturity model (Computer software)
650 _aSoftware engineering
700 _aButeau, Brandon L
700 _aShrum, Sandy
990 _a14e742eaac10000c6098f351842c4c61
991 _a19724
999 _c131643
_d131643