| 000 | 00735nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2009##################000#0#eng## | ||
| 020 | _a9781605660646 | ||
| 022 | _a2008010312 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.872 SCU | ||
| 100 | _aScupola, Ada | ||
| 245 |
_aCases on managing e-services _cAda Scupola |
||
| 260 |
_aHershey, PA _bInformation Science Reference _c2009 |
||
| 300 | _axxiii, 299 p. : ill. ; 29 cm | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer services - Technological innovations | ||
| 650 | _aElectronic commerce | ||
| 650 | _aService industries - Technological innovations | ||
| 990 | _a9e5b8d8eac10000c79b20160720e3d99 | ||
| 991 | _a105456 | ||
| 999 |
_c124917 _d124917 |
||