| 000 | 00652nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2000##################000#0#eng## | ||
| 020 | _a9788176495271 | ||
| 022 | _a105371 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812068 FIN | ||
| 100 | _aFinch, Lloyd C | ||
| 245 |
_aCall center success : essential skills for CSRs _cLloyd C. Finch |
||
| 260 |
_aMenlo Park, Calif _bCrisp Learning _c2000 |
||
| 300 | _avi, 120 p. : ill. ; 26 cm | ||
| 500 | _aIncludes bibliographical references (p. 118-119) | ||
| 650 | _aCall centers | ||
| 650 | _aTelephone etiquette | ||
| 990 | _a65453b57ac10000c59ee85bd08ff4318 | ||
| 991 | _a93955 | ||
| 999 |
_c122649 _d122649 |
||