| 000 | 00812nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2000##################000#0#eng## | ||
| 020 | _a9781557532152 | ||
| 022 | _a27224 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 ANT | ||
| 100 | _aAnton, Jon | ||
| 245 |
_aCall center benchmarking : how good is "good enough" _cby Jon Anton and David Gustin ; assisted by Stijn Spit |
||
| 260 |
_aWest Lafayette, Ind _bIchor Business Books/Purdue University Press _cc2000 |
||
| 300 | _aviii, 84 p. : ill. ; 23 cm | ||
| 500 | _aIncludes bibliographical references (p. 75-76) and index | ||
| 650 | _aBenchmarking (Management) - United States | ||
| 650 | _aCall centers - United States - Management | ||
| 700 | _aGustin, David | ||
| 990 | _a7e6d5ccfac10000c0694a1e8ef8a1d58 | ||
| 991 | _a98984 | ||
| 999 |
_c122644 _d122644 |
||