000 00672nam a2200217Ia 4500
008 191130s2009##################000#0#eng##
020 _a9780750686563
040 _aACL
_cACL
082 _a658.4063 JES
100 _aJeston, John
245 _aBusiness process management : practical guidelines to successful implementations
_cJohn Jeston ; Johan Nelis; Thomas H Davenport
250 _a2nd ed
260 _aAmsterdam
_bElsevier
_c2009
300 _axxvii,469 p. : ill.
650 _abusiness process management
700 _aDavenport, Thomas H
700 _aNelis, Johan
990 _a52bfa838ac10000c241195a7ed305d0b
991 _a169783
999 _c121785
_d121785