000			00799nam a2200241Ia 4500
008			191130s2007##################000#0#eng##
020			_a9780123741523
022			_a2007020283
040			_aACL _cACL
082			_a658.406 HAR
100			_aHarmon, Paul
245			_aBusiness process change : a guide for business managers and BPM and six sigma professionals _cPaul Harmon ; foreword by Tom Davenport
250			_a2nd ed
260			_aAmsterdam _bElsevier/Morgan Kaufmann Publishers _c2007
300			_axli, 549 p. : ill., map ; 24 cm
500			_aIncludes bibliographical references and index
650			_aElectronic commerce
650			_aOrganizational change
650			_aSystem design
990			_afb952c7eac10000c042cbaa5f36b92b9
991			_a132841
999			_c121776 _d121776