| 000 | 00773nam a2200241Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2004##################000#0#eng## | ||
| 020 | _a9781403935038 | ||
| 022 | _a2004042105 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 VAN | ||
| 100 | _aVandermerwe, Sandra | ||
| 245 |
_aBreaking through : implementing customer focus in enterprises _cSandra Vandermerwe |
||
| 260 |
_aNew York _bPalgrave Macmillan _c2004 |
||
| 300 | _axi, 209 p. : ill. ; 24 cm | ||
| 500 | _aIncludes bibliographical references (p. 191-198) and index | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer relations | ||
| 650 | _aOrganizational change | ||
| 650 | _aOrganizational effectiveness | ||
| 990 | _a932d79a1ac10000c5f5a5c83f6ad4bbe | ||
| 991 | _a102999 | ||
| 999 |
_c119426 _d119426 |
||