| 000 | 00707nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2004##################000#0#eng## | ||
| 020 | _a9780750676847 | ||
| 022 | _a2004001073 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 BUT | ||
| 100 | _aButler, David L | ||
| 245 |
_aBottom-line call center management : creating a culture of accountability and excellent customer service _cDavid L. Butler |
||
| 260 |
_aAmsterdam ; Boston _bElsevier Butterworth-Heinemann _cc2004 |
||
| 300 | _axxi, 179 p. : ill. ; 23 cm. | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCall centers - Management | ||
| 990 | _ab77d689cac10000c53d94dc8df5d9922 | ||
| 991 | _a111613 | ||
| 999 |
_c118827 _d118827 |
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