| 000 | 00582nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 191130s2004##################000#0#eng## | ||
| 020 | _a9788176495011 | ||
| 022 | _a97067632 | ||
| 040 |
_aACL _cACL |
||
| 082 | _a658.812 GER | ||
| 100 | _aGerson, Richard F | ||
| 245 |
_aBeyond customer service _cRichard F. Gerson |
||
| 250 | _aRev. ed | ||
| 260 |
_aNew Delhi _bViva Books _c2004 |
||
| 300 | _a108 p. : ill. ; 26 cm. | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 990 | _a96328d8dac10000c075de358dfe494b0 | ||
| 991 | _a207769 | ||
| 999 |
_c114822 _d114822 |
||