000 00684nam a2200217Ia 4500
008 191130s2009##################000#0#eng##
020 _a9780735625761
022 _a2008929783
040 _aACL
_cACL
082 _a658.8 SNY
100 _aSnyder, Mike
245 _aMicrosoft Dynamics CRM 4.0 step by step
_cMike Snyder ... [et al.]
260 _aRedmond, WA
_bMicrosoft Press
_cc2009
300 _axxx, 441 p. : ill. ; 23 cm. + 1 CD-ROM (4 3/4 in.)
650 _aCustomer relations - Management - Data processing
650 _aManagement information systems
650 _aMicrosoft CRM
990 _a55a8c3c3ac10000c5b71cf266cb282fb
991 _a410458
999 _c10384
_d10384