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	1.		Public service performance : perspectives on measurement and management edited by George A. Boyne ... [et al.] by Boyne, George A Publication details: Cambridge Cambridge University Press 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 BOY.
	2.		Total quality management in the public sector : an international perspective Colin Morgan and Stephen Murgatroyd by Morgan, Colin Murgatroyd, Stephen P Publication details: Maidenhead, England ; New York Open University Press 1994 Availability: Items available for loan: Anna Centenary Library (2)Call number: 350.0078 MOR, ...
	3.		Trends in public sector renewal : recent developments and concepts of awarding excellence Hermann Hill, Helmut Klages (eds.) by Klages, Helmut Hill, Hermann Hochschule für Verwaltungswissenschaften Speyer. Forschungsinstitut für Öffentliche Verwaltung, International Speyer Workshop (2nd : 1992 : Research Institute for Public Administration), International Speyer Workshop (3rd : 1993 : Research Institute for Public Administration) Publication details: Bern Peter Lang 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 351.0073 HIL.
	4.		Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs Patricia Keehley, Neil N. Abercrombie by Keehley, Patricia Abercrombie, Neil N Edition: 2nd ed Publication details: San Francisco Jossey-Bass c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.357 KEE.
	5.		Elements of effective governance : measurement, accountability and participation [edited by] Kathe Callahan by Callahan, Kathe Publication details: Boca Raton, FL CRC Taylor & Francis c2007 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.3570973 CAL.
	6.		Handbook of public quality management edited by Ronald J. Stupak, Peter M. Leitner by Leitner, Peter M Stupak, Ronald J Publication details: New York Marcel Dekker 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.357 STU.
	7.		Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven by Niven, Paul R Edition: 2nd ed Publication details: Hoboken, NJ J. Wiley & Sons, Inc. c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 352.357 NIV.

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