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	1.		Make that call! Iain Maitland by Maitland, Iain Edition: 2nd ed Publication details: New Delhi Kogan Page India 2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.452 MAI.
	2.		The telephone and time management : making it a tool and not a tyrant Dru Scott by Scott, Dru Edition: 1st Indian ed Publication details: New Delhi ; Chennai Viva Books 2004 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.452 SCO.
	3.		Call center success : essential skills for CSRs Lloyd C. Finch by Finch, Lloyd C Publication details: Menlo Park, Calif Crisp Learning 2000 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812068 FIN.
	4.		Customer service and the telephone Dennis Becker, Paula Borkum Becker by Becker, Dennis Becker, Paula Borkum Publication details: Burr Ridge, Ill Irwin Professional Pub./Mirror Press c1994 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 BEC.
	5.		Phone skills for the information age Dorothy Maxwell by Maxwell, Dorothy Edition: 3rd ed Publication details: New York McGraw-Hill/Irwin 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.452 MAX.
	6.		Phone skills for the information age Dorothy Maxwell by Maxwell, Dorothy Edition: 3rd ed Publication details: Boston, MA ; New Delhi McGraw-Hill/Irwin c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.452 MAX.
	7.		Phone skills for the information age Dorothy Maxwell by Maxwell, Dorothy Edition: 3rd ed Publication details: New York McGraw-Hill/Irwin 2006 Availability: No items available.
	8.		Phone skills for the information age Dorothy Maxwell by Maxwell, Dorothy Edition: 3rd ed Publication details: Boston, MA ; New Delhi McGraw-Hill/Irwin c2006 Availability: No items available.

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