Results of search for 'su:"Service industries - Management"'

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	1.		Managing service operations : design and implementation Bill Hollins, Sadie Shinkins by Hollins, Bill Shinkins, Sadie Edition: 1st ed Publication details: Thousand Oaks, CA Sage c2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4034 HOL.
	2.		Managing services edited by Alan Nankervis by Nankervis, Alan R Publication details: Cambridge Cambridge University Press 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.00994 NAN.
	3.		New methods of competing in the global marketplace : critical success factors from service and manufacturing Richard E. Crandall and William R. Crandall by Crandall, Richard E Crandall, William Publication details: Boca Raton, FL CRC Press/Taylor & Francis Group 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 CRA.
	4.		Opportunities in your own service business Robert McKay by McKay, Robert Edition: Rev. ed Publication details: New York McGraw-Hill 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 331.793 MCK.
	5.		The growth of service industries : the paradox of exploding costs and persistent demand edited by Thijs Ten Raa, Ronald Schettkat by Raa, Thijs ten Schettkat, Ronald Publication details: Cheltenham, UK ; Northampton, MA Edward Elgar c2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 RAA.
	6.		The management and marketing of services Peter Mudie and Angela Cottam by Mudie, Peter Cottam, Angela Edition: 2nd ed Publication details: Oxford Butterworth Heinemann 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 MUD.
	7.		The professional service firm 50 or fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! by Tom Peters by Peters, Thomas J Publication details: New York Peters, Tom 1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.812 PET.
	8.		Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management edited by William J. Glynn and James G. Barnes by Barnes, William G Glynn, William J Publication details: New Delhi Prentice - Hall of India 1995 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GLY.
	9.		Up against the Wal-Marts : how your business can prosper in the shadow of the retail giants Don Taylor, Jeanne Smalling Archer by Taylor, Don Archer, Jeanne Smalling Edition: 2nd ed Publication details: New York AMACOM 2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.87 TAY.
	10.		Buying and selling multimedia services Gerry Souter by Souter, Gerry Publication details: Boston, MA Focal Press c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 338.45610067 SOU.
	11.		Design and control of workflow processes : business process management for the service industry Hajo A. Reijers by Reijers, Hajo A Publication details: Berlin Springer 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.51 REI.
	12.		Design for six sigma for service Kai Yang by Yang, Kai Publication details: New York McGraw-Hill c2005 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 YAN.
	13.		Empowerment : HR strategies for service excellence Conrad Lashley by Lashley, Conrad Publication details: Amsterdam ; Oxford Butterworth/Heinemann 2001 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3 LAS.
	14.		Gemba kaizen : a commonsense low-cost approach to management Masaaki Imai by Imai, Masaaki Publication details: New York McGraw-Hill c1997 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.5 IMA.
	15.		Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements Debashis Sarkar by Sarkar, Debashis Publication details: New Delhi Pearson Power/Dorling Kindersley 2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 SAR.
	16.		Lean six sigma service excellence : a guide to green belt certification and bottom line improvement Gerald M. Taylor by Taylor, Gerald M Publication details: Ft. Lauderdale, FL J. Ross Pub c2009 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4013 TAY.
	17.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.
	18.		A complete and balanced service scorecard : creating value through sustained performance improvement Rajesh K. Tyagi, Praveen Gupta by Tyagi, Rajesh K Gupta, Praveen Publication details: Upper Saddle River, N.J FT Press c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.3125 TYA.
	19.		Competitive strategies for service organisations Neil Botten and John Mcmanus by Botten, Neil McManus, John Publication details: London Macmillan c1999 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.4012 BOT.
	20.		Service management : operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed Publication details: Boston McGraw-Hill/Irwin 2006 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	21.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th ed Publication details: New York McGraw-Hill c2011 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	22.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw-Hill/Irwin c2008 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658 FIT.
	23.		Services marketing and management Audrey Gilmore by Gilmore, Audrey Publication details: Thousand Oaks, CA SAGE Publications 2003 Availability: Items available for loan: Anna Centenary Library (1)Call number: 658.8 GIL.
	24.		Service management : operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed Publication details: Boston McGraw-Hill/Irwin 2006 Availability: No items available.
	25.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th ed Publication details: New York McGraw-Hill c2011 Availability: No items available.
	26.		Service management : operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed Publication details: Boston McGraw-Hill/Irwin c2008 Availability: No items available.
	27.		Services marketing and management Audrey Gilmore by Gilmore, Audrey Publication details: Thousand Oaks, CA SAGE Publications 2003 Availability: No items available.

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